As Chief Transformation Officer, Fred will be collaborating with the leadership team to ensure the AI and automation initiatives are tightly aligned to strategic priorities, deliver process improvements, and drive measurable operational efficiency, margin expansion, and cost optimization across the enterprise.

Fred brings 25+ years of experience leading technology transformation and business process re-engineering. As an experienced executive with a proven track record of driving operational excellence and technology implementations resulting in improved retention rates, cost optimization and increased revenue.

Most recently, Fred was Chief Information and Process Officer at HomeServe NA, where he led Payment Operations, Project Management Office, IT, and Information Security. Prior to that, Fred held various executive roles with a career spanning Payment Processing, Operations, and Technology — primarily focused on both business processes and implementing technology solutions to streamline and support the growth of the organization.